SMART Services offers a variety of IT services including prime services, standard operating services, monitoring services, server availability services, backup services, asset security services, help desk services, virtualization services, advanced monitoring services, and special need services. These services cover activities such as Active Directory management, patch management, inventory management, software deployment, operating system upgrades, file distribution, hard disk optimization, security management, basic monitoring and alerts, monitoring with standard and advanced remediation, mail server services, database server services, web server services, basic and advanced backup and recovery, endpoint security, antivirus management, security management, basic and advanced help desk services, virtualization management, third party integration, and service level agreements tailored to each